Frequently Asked Questions
Everything you need to know about your favorite anime apparel and collectibles.
How do I know which size to order for anime streetwear?
Since we source from various Japanese and international designers, sizing can vary. We recommend checking the specific size chart on each product page. For a comfortable oversized fit common in anime fashion, we suggest ordering one size up.
Do you ship worldwide and how long does it take?
Yes, we ship to over 50 countries! Standard international shipping typically takes 10-15 business days. Once your order is processed, you will receive a tracking number via email to follow your package's journey.
Is your merchandise officially licensed?
At Nekotwo, we prioritize authenticity. We work directly with licensed manufacturers and official distributors to ensure that every piece of apparel and every figure we sell is 100% genuine.
What is your return policy for apparel?
We want you to love your gear! If you are not satisfied, you can return unworn and unwashed items in their original packaging within 30 days of delivery. Please note that limited edition drops may have specific return restrictions.
How should I wash my printed anime hoodies and tees?
To preserve the vibrancy of the prints, we recommend washing your garments inside out in cold water on a gentle cycle. Tumble dry on low heat or hang dry to prevent shrinkage and graphic cracking.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For our collectors, we also offer interest-free installment plans through Klarna and Afterpay.